| Strongwood Insurance Services Center provides customized policyholder service on selected and defined policies written with Strongwood Center carriers.
What is included in Strongwood Center Policyholder Service?
- Processing policy changes and endorsement requests
- Issuing certificates of insurance and auto ID cards
- Responding to policyholder inquiries regarding the policies coverage, renewal processing, billing, cancellation notices & similar matters
- Policy renewal process, including pre-renewal notification
- Communicating with the policyholder regarding insurance needs, account rounding, and policy services
What kinds of personalized service does Strongwood Center provide customers?
- Customized welcome letter
- 800 toll-free telephone number
- Agencies can call Strongwood Center staff directly
- Email contact information provided
- Personalized greeting
- Hours of operation 8:00am—5:00pm Monday through Friday
- Policy documentation sent directly to the customer for new, renewals, and endorsements
- Written correspondence on co-branded letterhead
- New Business welcome letter
- Staffed with customer-oriented, skilled professionals
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